This course is the Community Courseware equivalent of Retired Legacy Course 10982E - Supporting and Troubleshooting Windows 10. This is a 4-day ILT course that is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment.

About This Course

This is a 4-day ILT course that is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment. These skills include understanding:

• Important Windows 11 features
• How these features are used in an Active Directory
• How to troubleshoot these features

Audience Profile

The primary audience for this course is Desktop Support Technicians (DSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations. These DSTs focus on a broad range of technical issues for:

• Windows 11
• Devices
• Cloud services
• Apps
• Networking
• Hardware

The key responsibilities include resolving technical issues relating to:

• Windows 11 installation, upgrade, and migration
• Activation
• Performance
• User state
• Device synchronization

Other key responsibilities include:

• Configuring and troubleshooting local and remote network access
• Configuring and troubleshooting access to apps
• Troubleshooting access to data and printers
• Troubleshooting authentication, Endpoint security and policy
• OS and data recovery

The secondary audience for this course are IT professionals who administer and support Windows 11 desktops, devices, users, and associated network and security resources.

At Course Completion:

• Describe the processes involved in planning and using a troubleshooting methodology for Windows 11.
• Troubleshoot startup issues and operating system services on a Windows 11 PC.
• Perform system recovery.
• Resolve issues related to hardware devices and device drivers.
• Administer Windows 11 devices.
• Troubleshoot issues related to network connectivity.
• Configure Windows 11 devices by using Group Policy.
• Configure and troubleshoot user settings.
• Configure and troubleshoot resource access.
• Implement remote connectivity.
• Deploy and troubleshoot applications.
• Maintain Windows 11 devices.