Supporting and Troubleshooting Windows 11

confirmed_icon Izvedba potrjena Ne
duration_icon Trajanje (dni) 4
price_icon Cena brez DDV 1.150,00 €
num_of_hours_icon Število ped. ur 36
difficulty_icon Zahtevnost Osnovni

Predavatelji

Oznaka tečaja: 55342

This course is the Community Courseware equivalent of Retired Legacy Course 10982E - Supporting and Troubleshooting Windows 10. This is a 4-day ILT course that is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment.

About This Course:

This is a 4-day ILT course that is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment. These skills include understanding:

  • Important Windows 11 features
  • How these features are used in an Active Directory
  • How to troubleshoot these features

Audience Profile:

The primary audience for this course is Desktop Support Technicians (DSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations. These DSTs focus on a broad range of technical issues for:

  • Windows 11
  • Devices
  • Cloud services
  • Apps
  • Networking
  • Hardware

The key responsibilities include resolving technical issues relating to:

  • Windows 11 installation, upgrade, and migration
  • Activation
  • Performance
  • User state
  • Device synchronization

Other key responsibilities include:

  • Configuring and troubleshooting local and remote network access
  • Configuring and troubleshooting access to apps
  • Troubleshooting access to data and printers
  • Troubleshooting authentication, Endpoint security and policy
  • OS and data recovery

The secondary audience for this course are IT professionals who administer and support Windows 11 desktops, devices, users, and associated network and security resources.

At Course Completion

  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 11.
  • Troubleshoot startup issues and operating system services on a Windows 11 PC.
  • Perform system recovery.
  • Resolve issues related to hardware devices and device drivers.
  • Administer Windows 11 devices.
  • Troubleshoot issues related to network connectivity.
  • Configure Windows 11 devices by using Group Policy.
  • Configure and troubleshoot user settings.
  • Configure and troubleshoot resource access.
  • Implement remote connectivity.
  • Deploy and troubleshoot applications.
  • Maintain Windows 11 devices.

Course Details:

Module 1: Introducing Windows 11

After completing this module, students will be able to:

  • Describe the Windows 11 operating system and its features
  • Troubleshoot installation and deployment of Windows 11
  • Describe typical troubleshooting procedures
  • Use common Windows 11 troubleshooting tools

Module 2: Administering Windows 11 remotely

After completing this module, students will be able to:

  • Select a suitable remote administration toolp
  • Implement Remote Desktop connectionsp
  • Use Windows PowerShell Remotingp
  • Describe Windows provisioningp

Module 3: Troubleshooting startup and performing system recovery

After completing this module, students will be able to:

  • Describe the Windows 11 recovery environment
  • Configure the registry
  • Troubleshoot startup settings
  • Recover BitLocker encrypted drives
  • Troubleshoot operating system services
  • Recover a computer
  • Resolve common application compatibility issues

Module 4: Troubleshooting devices and device drivers

After completing this module, students will be able to:

  • Describe procedures for troubleshooting hardware
  • Describe available group policy settings for device management
  • Troubleshoot device driver failures

Module 5: Configuring and troubleshooting network connectivity

After completing this module, students will be able to:

  • Configure Windows 11 network settings
  • Troubleshoot network connectivity issues
  • Troubleshoot name resolution issues
  • Describe remote access options
  • Configure and troubleshoot VPNs

Module 6: Troubleshooting Group Policy

After completing this module, students will be able to:

  • Describe Group Policy
  • Resolve GPO application issues on client devices

Module 7: Configuring and Troubleshooting Security Settings

After completing this module, students will be able to:

  • Describe Windows startup security
  • Implement Windows Defender Firewall
  • Describe Windows 11 security settings
  • Configure Windows Hello
  • Troubleshoot Windows 11 sign-in

Module 8: Configuring and Troubleshooting User State

After completing this module, students will be able to:

  • Describe user state
  • Configure UE-V
  • Configure Folder Redirection

Module 9: Configuring and Troubleshooting Resource Access

After completing this module, students will be able to:

  • Troubleshoot file permissions issues
  • Troubleshoot printing
  • Describe file synchronization
  • Perform file recovery

Module 10: Troubleshooting applications

After completing this module, students will be able to:

  • Troubleshoot desktop app deployment
  • Manage Universal Windows apps
  • Describe Application Control
  • Describe AppLocker
  • Troubleshoot application compatibility issues
  • Configure a kiosk device

Module 11: Maintaining Windows 11

After completing this module, students will be able to:

  • Describe performance monitoring
  • Describe Windows Update
  • Troubleshoot Windows updates

Prerequisites :

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server fundamentals.
  • Microsoft Windows Client essentials; for example, experience with Windows 10 or 11 or knowledge from the M70697A: Implementing and Managing Windows 11 course.

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