This course is the Community Courseware equivalent of Retired Legacy Course 10982E - Supporting and Troubleshooting Windows 10. This is a 4-day ILT course that is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment.
About This Course
This is a 4-day ILT course that is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment. These skills include understanding:
- Important Windows 11 features
- How these features are used in an Active Directory
- How to troubleshoot these features
Audience Profile
The primary audience for this course is Desktop Support Technicians (DSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations. These DSTs focus on a broad range of technical issues for:
- Windows 11
- Devices
- Cloud services
- Apps
- Networking
- Hardware
The key responsibilities include resolving technical issues relating to:
- Windows 11 installation, upgrade, and migration
- Activation
- Performance
- User state
- Device synchronization
Other key responsibilities include:
- Configuring and troubleshooting local and remote network access
- Configuring and troubleshooting access to apps
- Troubleshooting access to data and printers
- Troubleshooting authentication, Endpoint security and policy
- OS and data recovery
The secondary audience for this course are IT professionals who administer and support Windows 11 desktops, devices, users, and associated network and security resources.
At Course Completion:
- Describe the processes involved in planning and using a troubleshooting methodology for Windows 11.
- Troubleshoot startup issues and operating system services on a Windows 11 PC.
- Perform system recovery.
- Resolve issues related to hardware devices and device drivers.
- Administer Windows 11 devices.
- Troubleshoot issues related to network connectivity.
- Configure Windows 11 devices by using Group Policy.
- Configure and troubleshoot user settings.
- Configure and troubleshoot resource access.
- Implement remote connectivity.
- Deploy and troubleshoot applications.
- Maintain Windows 11 devices.
Course Details:
Module 1: Introducing Windows 11
After completing this module, students will be able to:
- Describe the Windows 11 operating system and its features
- Troubleshoot installation and deployment of Windows 11
- Describe typical troubleshooting procedures
- Use common Windows 11 troubleshooting tools
Module 2: Administering Windows 11 remotely
After completing this module, students will be able to:
- Select a suitable remote administration toolp
- Implement Remote Desktop connectionsp
- Use Windows PowerShell Remotingp
- Describe Windows provisioningp
Module 3: Troubleshooting startup and performing system recovery
After completing this module, students will be able to:
- Describe the Windows 11 recovery environment
- Configure the registry
- Troubleshoot startup settings
- Recover BitLocker encrypted drives
- Troubleshoot operating system services
- Recover a computer
- Resolve common application compatibility issues
Module 4: Troubleshooting devices and device drivers
After completing this module, students will be able to:
- Describe procedures for troubleshooting hardware
- Describe available group policy settings for device management
- Troubleshoot device driver failures
Module 5: Configuring and troubleshooting network connectivity
After completing this module, students will be able to:
- Configure Windows 11 network settings
- Troubleshoot network connectivity issues
- Troubleshoot name resolution issues
- Describe remote access options
- Configure and troubleshoot VPNs
Module 6: Troubleshooting Group Policy
After completing this module, students will be able to:
- Describe Group Policy
- Resolve GPO application issues on client devices
Module 7: Configuring and Troubleshooting Security Settings
After completing this module, students will be able to:
- Describe Windows startup security
- Implement Windows Defender Firewall
- Describe Windows 11 security settings
- Configure Windows Hello
- Troubleshoot Windows 11 sign-in
Module 8: Configuring and Troubleshooting User State
After completing this module, students will be able to:
- Describe user state
- Configure UE-V
- Configure Folder Redirection
Module 9: Configuring and Troubleshooting Resource Access
After completing this module, students will be able to:
- Troubleshoot file permissions issues
- Troubleshoot printing
- Describe file synchronization
- Perform file recovery
Module 10: Troubleshooting applications
After completing this module, students will be able to:
- Troubleshoot desktop app deployment
- Manage Universal Windows apps
- Describe Application Control
- Describe AppLocker
- Troubleshoot application compatibility issues
- Configure a kiosk device
Module 11: Maintaining Windows 11
After completing this module, students will be able to:
- Describe performance monitoring
- Describe Windows Update
- Troubleshoot Windows updates
Prerequisites :
- Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
- Microsoft Active Directory Domain Services (AD DS) principles.
- Understanding of the Public Key Infrastructure (PKI) components.
- Windows Server fundamentals.
- Microsoft Windows Client essentials; for example, experience with Windows 10 or 11 or knowledge from the M70697A: Implementing and Managing Windows 11 course.
