About this course:

This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

Audience profile:

The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.

Prerequisites:

Before attending this course, students must have:

• Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
• Microsoft Active Directory Domain Services (AD DS) principles.
• Understanding of the Public Key Infrastructure (PKI) components.
• Windows Server 2016 fundamentals.

After completing this course, students will be able to:

Describe the processes for planning and using a Windows 10 troubleshooting methodology.

Troubleshoot startup issues and operating system services on a Windows 10 device.

Resolve issues that pertain to hardware devices and device drivers.

Troubleshoot Windows 10 devices remotely.

Troubleshoot issues that pertain to network connectivity.

Troubleshoot client-configuration failures and issues with application of Group Policy Objects.

Troubleshoot issues related to user settings.

Troubleshoot remote-connectivity issues.

Resolve issues that pertain to accessing resources from devices that are domain-joined.

Resolve issues that pertain to accessing resources from devices that are not domain-joined.

Troubleshoot issues that pertain to application installation and operation.

Maintain a device that is running Windows 10.

Recover a device that is running Windows 10

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