Dynamics 365 Customer Insights - Journeys

termin_icon First termin: 8.4 - 11.4
confirmed_icon Confirmed No
duration_icon Duration (days) 4
price_icon Price (without VAT) 1.250,00 €
num_of_hours_icon Number of hours 36
difficulty_icon Level Basic

Lecturers

Course ID: MB220

About this course

This course will review the Dynamics 365 Customer Insights - Journeys application configuration needed to drive business growth. It will also dive into lead management, marketing forms and pages, segmentation, real-time marketing, and email marketing messages. All these pieces are tied together through interactive customer journey design, including event and survey configuration.

Audience profile

This course is designed for IT or marketing professionals who want to learn how to leverage Dynamics 365 Customer Insights - Journeys for their organization.

Prerequisites

Knowledge of the Dynamics 365 platform and an understanding of basic marketing principles. Power Platform experience, especially in model-driven applications, is also recommended.

After completing this course, you will be able to:

  • Configure advanced settings
  • Manage marketing content, templates and integrations
  • Create and manage leads
  • Design and create marketing forms and pages
  • Create and manage segments
  • Set up and launch customer journeys
  • Create and manage events
  • Distribute and analyze survey

Certification

This training prepares you for:

*Certificiranje ni vključeno v ceno

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Application form (treated as an order form)

Participant

Payer

Shranjujem

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