In MS-4004: Empower your workforce with Microsoft 365 Copilot Use Cases, students perform a series of hands-on exercises involving ten Use Cases - Executives, Sales, Marketing, Finance, IT, HR, Operations, Communications, Customer Service, and Legal. These exercises focus on using Copilot in various Microsoft 365 apps (such as Word, PowerPoint, Outlook, and so on) to complete a series of common business-related tasks pertaining to each Use Case. To complete the Use Case exercises in this course, each student must have access to a Microsoft 365 subscription (BYOS) in which they're licensed to use Microsoft 365 Copilot. Each student must also have a Microsoft OneDrive account, since Copilot requires OneDrive to complete the file sharing tasks used throughout the Use Case exercises.
MS-4004: Empower your workforce with Microsoft 365 Copilot Use Cases is targeted towards business users who want to enhance their Microsoft 365 Copilot skills to solve business-related use case scenarios. **IMPORTANT:**Before attending this course, you should be familiar with how Microsoft 365 Copilot works across M365 applications, including Copilot Chat and Copilot Agents. For a basic understanding of Copilot, see the following online training: Get started with Microsoft 365 Copilot..
Course Syllabus
Empower your workforce with Microsoft Copilot
In this learning path you perform a series of exercises to build your Microsoft Copilot skills in role-related business scenarios. Roles include:
- Executives
- Sales
- Marketing
- Finance
- IT
- HR
- Operations
Modules in this learning path
Empower your workforce with Microsoft Copilot: Executives
Complete a series of exercises to build your Microsoft Copilot skills in Executive-related business scenarios.
Empower your workforce with Microsoft Copilot: Sales
Complete a series of exercises to build your Microsoft Copilot skills for common sales scenarios.
Empower your workforce with Microsoft Copilot: IT
Complete a series of exercises to build your Microsoft Copilot skills for common IT scenarios.
Empower your workforce with Microsoft Copilot: Marketing
Complete a series of exercises to build your Microsoft Copilot skills for common marketing scenarios.
Empower your workforce with Microsoft Copilot: Finance
Empower your workforce with Microsoft Copilot: Finance.
Empower your workforce with Microsoft Copilot: HR
Complete a series of exercises to build your Microsoft Copilot skills for common HR scenarios.
Empower your workforce with Microsoft Copilot: Operations
Complete two connected operations scenarios that use Microsoft Copilot and agents to support facilities planning, analysis, stakeholder communication, project coordination, and safety updates.
Empower your workforce with Microsoft Copilot: Communications
Complete two connected communications scenarios that use Microsoft Copilot and agents to support strategy, research, analysis, leadership communication, employee engagement, and self-service.
Empower your workforce with Microsoft Copilot: Customer Service
Complete two connected customer service scenarios that use Microsoft Copilot and agents to improve support workflows, documentation, data analysis, troubleshooting, and communication.
Empower your workforce with Microsoft Copilot: Legal
Complete two connected legal scenarios that use Microsoft Copilot and agents to support regulatory research, contract review, audit readiness, governance reform, and compliance communication.
- Basic familiarity with Microsoft 365 apps and services.
- Access to Microsoft Copilot and the Microsoft 365 apps used in the exercises.
- Some exercises require a Microsoft 365 Copilot license. Agent Builder capabilities and agent availability depend on the licenses and admin settings configured for your organization.
- Access to Microsoft OneDrive to store and share files used in the exercises.
- A basic understanding of Copilot. For more information, see Get started with Microsoft Copilot
Empower your workforce with Microsoft 365 Copilot Use Cases
