Overview

AI is changing how everyday work gets done — helping people find information, make sense of it, create content, and move work forward. This course introduces business users to AI at work. You'll explore what AI is and what it can do, why grounding AI in your own work produces more useful results, how AI agents can help with tasks that take multiple steps, and how to review AI-generated content with confidence and sound judgment. No prior AI experience or technical background is required — this is the starting point of the AI learning journey for business users.

Audience Profile

This course is ideal for business users who are new to AI and want to understand what it is, what it can do, and how it can support their everyday work. No prior AI experience or technical background is required. Whether you're an individual contributor, a manager, or simply curious about how AI is changing the way work gets done, this course offers a plain-language introduction to working with AI — and serves as the starting point of the AI learning journey for business users. Learners who take this course are looking to build practical confidence with AI rather than expertise in any single product. They may want to spend less time searching for information, get a first draft started, make sense of a large volume of content, or understand where AI genuinely helps and where their own judgment is still essential. With a focus on core concepts — how generative AI differs from the tools they already use, why grounding AI in relevant work information produces better results, how AI agents support multistep tasks, and how to review AI-generated content responsibly — this course prepares learners to use AI thoughtfully and to continue into more role-specific or product-specific training. Microsoft Copilot appears throughout as one example of AI in action.

Modules in this learning path

Work smarter with AI
Curious about how AI can help at work? In this module, you'll learn the basics of generative AI, explore how AI supports workplace tasks, understand why grounding improves AI-generated responses, discover when AI agents can help, and learn how to responsibly use AI with confidence.

Familiarity with productivity applications that are typically used in a business context, for example, Microsoft Word, Excel, PowerPoint, and Outlook.

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